
Glassdoor data shows worker skepticism of AI surging since 2019
Workplace sentiment toward AI deployment has shifted sharply negative over seven years, with positive mentions in Glassdoor reviews collapsing from 81 to 43 percent since 2019. The divide is stark: executives remain optimistic while frontline workers, particularly in insurance claims processing, report deep skepticism. Beyond job displacement anxiety, employees cite forced rollouts, invasive monitoring systems, and unrealistic output targets as core grievances. This widening gap between leadership enthusiasm and worker resistance signals a critical implementation challenge for enterprises betting on AI productivity gains. The friction points suggest that technical capability alone cannot overcome organizational friction when adoption lacks worker buy-in or addresses legitimate concerns about autonomy and job security.73






















